Compensation for delays
Our ambition is for all trains to be on time, but unfortunately, we do not always live up to this. If you have been at least 20 minutes delayed, you can apply for compensation. The compensation is based on the size of the delay and the ticket fare.
To apply for compensation for a booked trip, please contact the regional public transport company in the county where your journey with Öresundståg started.
The following links will take you to the regional public transport companies' respective application form:
* Also for journeys from Kungsbacka and Åsa
** Also for journeys by the Öresund bridge up to an includning Østerport. NB. For journeys made before 1 Juni 2023 between CPH Airport (Kastrup) and Østerport in Denmark, Skånetrafiken is contacted, but the compensation conditions are according to the Danish DSB. See conditions below.
For more information, please contact your regional public transport company.
When traveling with another carrier―either separately or in combination with Öresundståg―the carrier's own terms of travel apply.
If you have traveled with a Resplus Ticket consisting of two or more subsequent train journeys, and have been delayed, you apply for compensation using the Resplus form. If you have a Resplus Ticket it is written on your ticket.
Other tickets - Förköpt enkel
For tickets that are not Resplus you are in the event of a delay, entitled to the following compensation. This applies even for journeys with the Öresund train across the Öresund Bridge up to and including Østerport in Denmark and in the opposite direction to Sweden.
- 50 % of the ticket fare for a delay of 20–39 minutes
- 75 % of the ticket fare for a delay of 40–59 minutes
- 100 % of the ticket fare for a delay of 60 minutes or more
Travels made before 1 June 2023 with the Öresund train that continues or starts further in in Denmark (CPH Airport - Østerport) are compensated as follows:
- 25 % of the ticket fare for a delay of 60-119 minutes
- 50 % of the ticket fare for a delay of 120 minute or more