FAQ

Here you can find the answers to the questions we get most often. You can search by cathegory, free search or look through all the questions one by one further down on this page. Should you not find what you are looking for you are welcome to contact our booking support.

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Where do I buy a ticket?

You can buy your ticket online via this website, in a ticket machine at the station or from the regional public transport company's points of sale.

Where are your ticket machines?

There are ticket machines available at every Swedish station where our trains call, plus Copenhagen Central Station and Copenhagen Airport.

Can I buy a ticket onboard?

No, we do not sell tickets onboard. You need to have a valid ticket when you get on the train.

Do I have to pre-book my ticket at Öresundståg.se?

No, you can purchase your ticket at a ticket machine or at another point of sale before getting onboard.

How do I get a receipt?

The e-mail confirmation is a receipt of your purchase. If you have not received it, you can resend your e-mail confirmation.

Can I cancel my ticket?

You can always cancel your ticket to allow for someone else to use the seat. Whether you can get a refund depends on what type of ticket you have.

What luggage may I bring?

You may bring bags and other luggage that you can easily carry yourself.

When do I need to be at the station?

For the trains to depart on time, the doors are closed and locked up to 30 seconds before departure time. Therefore, we advise you to be at the station in good time before departure.

Can I use the ticket on the bus to the station?

Yes, an Öresundståg ticket is also valid for using the city bus to the station within one hour before departure.

Can I continue with the city bus using the same ticket?

Yes, an Öresundståg ticket is valid for traveling with the city bus within an hour from arrival.

My trip was delayed. Am I entitled to compensation?

If you have been delayed on your journey, you may apply for compensation.

I wish to file a complaint? To whom do I turn?

If you wish to give feedback, file a complaint or claim compensation, as a rule you turn to the regional public transport company of the county where your journey started.

Where is best to place my luggage?

You can place your luggage under or inbetween the seats, or on the luggage shelves. On the overhead racks, only lighter luggage that does not protrude may be placed. If you are traveling with bulkier luggage, we recommend you to take place in the middle coach of the train set.

Is there First Class on board?

All Öresundståg have a First Class compartment located in coach 11. The difference in fare between First and Second Class varies depending on the length of the journey.

Is there a Quiet Zone?

All Öresundståg have a Quiet Zone located in coach 14. There you can sit if you want some peace and quiet.

Is there internet access onboard?

All 111 trains have Wifi installed. Besides Wifi we also have enhanced cell phone coverage on all our trains, so that you better can surf on your own phone.

FAQ